Name: Niamh Wakeling
Business: Bright & Beautiful Grays
Web Site – FacebookTwitter

Tell us about your business?
Bright & Beautiful is an award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service. If you are busy caring for your work, your home and your family then life can get very stressful. The good news is that we have a range of affordable domestic cleaning services to give you a beautifully clean home and a brighter you! Let us make your house sparkle and shine!

We cover Grays, Upminster, Orsett, Bulphan, Langdon Hills, Stanford Le Hope, Canvey Island, Benfleet, Hadleigh, Rayleigh, Leigh on Sea and surrounds.

What motivated you to start your business?
Towards the end of my maternity leave, with the impending thought of returning to work, I decided to make a career change that would allow me to spend more time with my new family. Like many people, the thought of juggling a career, children and housework was daunting. Becoming a Bright & Beautiful franchisee meant that I could be my own boss and enjoy the flexibility that it brings.

What have been your greatest successes?
What I love most about my new business is that I’m helping other people to achieve a better work life balance too! By looking after people’s homes we are giving them the time to look after themselves or their families – I find that really rewarding. But to do that I need to have a good team behind me and I’m proud to say that I do – without my fabulous team of ladies who always go the extra mile for me, I wouldn’t have the business that I have today. I am proud that I currently employ 6 team members with family friendly hours, which allows them to have a work life balance also.

What has been your greatest challenge and how did you overcome it?
I think the transition from employee to employer has been the most challenging thus far. Whilst in my previous position I had vast experience in hiring, training and unfortunately firing staff at times, I didn’t have the worry of making sure that they received a good wage at the end of the month – that was someone else’s responsibility. It’s a massive pressure but pushes you to go out and win as many clients as possible. It’s empowering knowing that by working hard and overcoming various set backs that new businesses are faced with that I’ve been able to employ six ladies in the space of 7 months and their jobs grow month on month.

What advice would you give to other small businesses and those thinking of taking the plunge and creating a start-up?
Owning your own business is so rewarding but stressful too with a lot of hard work thrown in for good measure. There’s lots of ups and downs with numerous learning curves that hit you when you least expect it. However take everything that happens (good and bad) and use it to help you to continually improve and grow.

How has technology (the Internet, Social Media, etc.) impacted how you conduct business?
Technology has definitely made interacting with your target market more accessible. With the emergence of social media, companies have many more routes to reach their potential clients and Facebook, Twitter etc. are definitely a major part of running a business nowadays. I personally use Facebook and Twitter to interact with potential clients and businesses and to create brand recognition in my area. I post on many local pages and take advantage of local RT services on Twitter to get my name out there. With the press of a couple of buttons, people have the power to spread the word of your business – a nice mix of persona, business and current affairs posts offer people a nice mix and improves your reach – too much about business and your viewers become desensitised.

1 Comment
  1. Mark 1 month ago

    Very interesting

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